Shipping Policy
SHIPPING & FINAL SALE POLICY
ALL ORDERS ARE PRE-ORDER UNLESS OTHERWISE STATED.
Items specifically marked “ON HAND” are currently in stock and are not subject to the standard pre-order processing timeframe.
PRE-ORDER PROCESSING
Pre-orders require 3–4 weeks of processing before they are shipped. Once your order has completed processing, please allow an additional 3–5 business days for shipping.
Estimated timeframe:
3–4 weeks processing + 3–5 business days shipping
Please plan accordingly when placing your order.
If you need an item by a specific date, we recommend ordering at least 1½ months in advance. If you need an item sooner, please contact us before placing your order to inquire about available on-hand items.
TRACKING
Tracking information will be provided once your order has shipped. Please allow time for tracking information to update after your shipping confirmation is received.
FINAL SALE POLICY
ALL SALES ARE FINAL.
Due to the nature of our products and our made-to-order/pre-order model:
- No cancellations
- No refunds
- No returns
- No exchanges
- No order changes after purchase
- All purchases are final sale
Please carefully review your size, color, style, shipping address, and order details before completing your purchase.
SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete shipping address at checkout. Miss Motion is not responsible for orders shipped to an incorrect address provided by the customer.
If a package is returned to us due to an incorrect or incomplete address, additional shipping costs may apply to have the package reshipped.
DELAYS
Processing and shipping timeframes are estimates. While we work to fulfill every order within the stated timeframe, occasional delays may occur due to circumstances outside of our control, including supplier, manufacturing, carrier, weather, or holiday delays.
Customers will be notified of significant delays when applicable.
LOST OR STOLEN PACKAGES
Once an order has been marked delivered by the shipping carrier, Miss Motion is not responsible for packages that are lost, misplaced, or stolen after delivery.
For delivery issues, customers should contact the shipping carrier directly using the tracking information provided.
BY PLACING AN ORDER
By completing your purchase, you acknowledge that you have read, understood, and agreed to Miss Motion’s pre-order processing times, shipping policy, and final sale policy.